Steven, the manager at Dollar Rent a Car at Vancouver International Airport, proactively helped us locate the car in the parking lot and assisted in placing a 23-kilogram suitcase into the vehicle. During the rental period, when the car key was accidentally locked in the trunk, Steven took the initiative to call Nissan's service hotline and coordinate with Rusty Towing to resolve the issue promptly. Truly commendable service.

The waiting time was a bit long, maybe because business is good.

Clear instructions for pick-up, new car, free upgrade, easy return.