The pickup and return were very quick. They proactively informed me of the fuel type. The car was very clean and the inspection was thorough.

Very satisfied, very friendly

We ordered a Pejaro but got an equivalent: Fortuner which met out needs. At one time we had five persons with 5 golf bags and 5 hand carries and there was no problem with space. One of our friends returned the car at departure hall and called Thai Rent A Car staff. It was convenient. We returned ours at Floor 1 Gate 6. It was complicated to get there as there were no helpful signages. Perhaps it might be more convenient to allow customers to return at the departure area.

Convenient. Got back with confirmation promptly. We had to cancel a previous booking on another platform because they got back to us outside the promised 24-hour window, in fact long after 48 hours.

Car is in good condition.

Would be better if EasyRentCars can assist customer to contact the rental company directly rather than just providing the vendor contact number for certain enquiry.

The worst thing is return area on BKK airport. No signs for ‘rental car return’ as on other airports. Because there is not a designated place to drop off the car. You just need to park it somewhere in the chaotic traffic jam of arrivals terminal, which took me almost an hour. Plus there is no gas station nor on the highway from Bangkok neither at the airport. You must find it somewhere on local roads. No one tells you of course :(