Friendly attitude

Very good and trustworthy brand.

Really good. I got a bigger car than expected- Fiat Tipo estate. Easy to find the counter for Alamo - a little bit of a walk to the rentals lot (same for all agencies at Bari except for Sixt which is a tiny bit closer than the rest). Everything was smooth and easy. Drop off was hassle free.

I’ve been very happy with QEEQ and prefer to book my cars this way now. I’d tried to book with Sixt (via QEEQ) and for whatever reason they canceled my reservation. QEEQ called quickly and sorted it out. Quite happy with the customer service.

Very good service, the car rental office was a little tricky to find at first as they had moved to a new office around the corner. The car was spacious and a good spec, it was a smooth process on collection and return just be careful of the ztl zones.

Great

Car was not what I paid for. I was given a compact car (VW golf) instead of the intermediate car I requested (was supposed to be something in the same class as an Audi A3). The counter staff (Locauto) argues with me at length about this, arguing they were of the same class and wanted me to pay more for a different car, which I refused. Further, the process took quite a bit of time, from the counter to actually picking up the car. The car also had significant damage, which the person who gave me the car assured me he noted on the ipad/tablet, but who apparently did not. Consequently, when I dropped off the car, the Locauto staff person gave me a hard time about the damage and said I would definitely have to pay for it. She then made me write a statement regarding the damage under penalty of perjury. This process held us up when we had a flight to catch. I then got an invoice for 400 Euro by the time I landed in the US, which clearly demonstrated that they did not perform any investigation. The email with this invoice only gave a total of 48 HOURS to contest the charge or my credit card would be charged, which is a ridiculously short window, especially for people with long flights. I did contest the charge and they did drop it, which also is evidence that they did not investigate the damage prior to charging me and caused me unnecessary delay and stress.