Both the pick-up and drop-off were very quick. The staff at the store were very friendly, answered questions in detail, and carefully checked the car, explaining the functionalities and button positions.

Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.

Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.

Vehicle was not ready for pick up upon arrival Vehicle booked for 9am I was running late Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer

This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!