I still have not received my insurance deposit of €1900 back after 8 days! Disgusting! Never use them again and if my money isn’t back within the next 48 hours I’ll be pursuing them legally!

The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

Counter staff were doing their best but clearly needed more staff.

Goldcar at Lisbon Airport refused to accept the full coverage insurance that I purchased through eayrentcars.com and therefore I wasted a good sum of money. I even had the certificate of coverage with me and they would not accept that.

Goldcar refused to accept the full coverage insurance that I purchased through easyrentcars.com and therefore I wasted a good sum of money through easyrentcars.com. The insurance this site sells comes off as a bit of a scam. I ended up paying an additional amount of around 150 euro to cover my rental with no excess through Goldcar. I do not recall easyrentcars.com offer an option to opt out of the insurance either.

Dislike: I felt the Portuguese staff took advantage of my tiredness and I was sold something i didn’t need.