This rental was thru third party booking, the booking was not clear on who was the true company

Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy. Drop off and wait for shuttle back to airport was great.

Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation

Easy to use

The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.