Excellent car, terrible pick up process

Mark

United States

Reviewed: Wed, Jun 26, 2019

About Routes: 8.0 /10

I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.

About QEEQ: 8.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

B.Allen

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sat, Jul 27, 2019

“Great Rental Experience!!!”

About Routes: 10.0 /10

We reserved a Jeep Wrangler (or similar) and we’re pleased to get the Jeep as requested. The staff at pick up and drop were quick and efficient. This is my second time renting from them and will definitely do it again. The price could not be beat!

About QEEQ: 10.0 /10

The app worked well and was easy to navigate.

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sun, Jun 2, 2019

“Never again with easyrentcars”

About Routes: 7.7 /10

We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.

A.Ronen

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sat, May 4, 2019

“my worst ever.”

About Routes: 5.7 /10

The worst experience ever! the car was dirty, smelly from cigarettes, and the fuel wasn't on full (half way to the other bar), When i returned the car, the young guy that was checking me out was rude ( I think his name is Edward- not sure). .I'm renting cars for years, all over the world, and never had this experience. I wrote them an email about it (1st time I ever send an email about this kind of situation). I really hope that they will find a way to compensate me.

About QEEQ: 10.0 /10

great!

S.Zakharieva

United States

1 days rental

Economy | Kia Rio or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Feb 20, 2019

About Routes: 9.7 /10

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

About QEEQ: 9.0 /10