Terrible

I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. When I was returning the car. The old man from the desk told me to go out and drop off the key to someone outside the office. It’s just so happened the shuttle driver was there and told me to drop off the key inside the office to an agent there. Poor communication and customer service by the old senior guy with a arm sling.

I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. It should’ve been noted here at Easycarrentals before I booked it.

We waited for 1 HR 14 minutes at airport. Called 3 times. No apologies.

Picking time was long, and also shuttle came after 1 hour waiting time. Reiving time was almost 1.5 hours in the office, the waiting time was more.

Open earlier or give refund if car return early for not being open and not charging insurance if have own insurance, it's all about money this company, Horrible

Routes name should be on itinerary top instead of Easy Cars. We took a ride to another car rental agency in rush hour to find out that we needed to get on the Routes shuttle. The name Routes is buried down below on the rental printout. Very unfortunate.