Both pickup and return were very smooth

Excellent experience overall. Picking up and dropping off the car was very convenient. The only issue was that the parking lot at Los Angeles Airport was hard to find and lacked clear signage.

The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.