The process was very quick, with no forced sales. However, unlike the US policy, a spouse cannot become a free second driver.

There was an attempt to sell insurance, but I refused.

We were pleased with the vehicle offered to us. We were later in the day, checking in, therefore the vehicle was not exactly what we reserved--- however, we were very pleased the vehicle.

The staff at the counter kept up-selling me on insurance, even after I told him I had purchased it on EasyRentCars. Had to turn him down on three different attempts. He even pushed the Insurance voucher away when I showed it to him. Finally, he said what I had reserved (Economy) wasn’t available and started up-selling me on upgrades. After I turned down all his upsells, he said then I’d have to wait “a bit” for them to get me an Economy. So I, along with my mom and my aunt (74 and 63 respectively), sat and waited for about 25 minutes, before they finally brought up a Kia Rio that had a big dent on the hubcap of one of the front tires, visible patches of scratches in various locations of the body, and 60000+ kilometers registered to the odometer. The car was also making a really weird noise under the front compartments when it was driving on the road. So in conclusion, I arrived on time for my reservation, but the entire pickup process took 45 minutes and I got a car that’s, in my opinion, not really in a rent-able condition.

Booking process very efficient and easy.

Like: The employee was friendly. He also helped us in the facilitation of picking up the rental car.
Dislike: The person in front of us took a while to decide. It would have been better if those who had confirmation letters be in one line while those who had none would be in another.