fantastic car but infotainment needed a degree in rocket science

Service is okay.

The car had some issues when I got it, which the rental company didn't mention initially. The platform experience was good.

When returning the car in Nice, France, the service attitude was average. The return point was on the 6th floor, and the narrow staircase made it dangerous. Unable to find a gas station that accepts cash, I returned the car with half a tank, but the FULL TANK settlement fee was significantly high. However, the service attitude and car condition at the time of rental were very satisfactory.

Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing. The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again. I will yet try Europcar again.

All good as usual.

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.