Pretty satisfied overall

I have returned the car reporting my concerns. I look forward for the right resolution knowing the fact that I am loyal gold Hertz member.

Hertz truly lives up to its reputation as a big brand. The service is great, and the car pickup is super convenient. The staff at the branch, an enthusiastic and efficient Black girl, marked the scratches left by the previous renter and assured me I didn't need to worry about them. They handed over the car freshly washed, and when I requested to inspect it, she said it was okay and no problem. The entire pickup process was very smooth and quick!

Wasted half a day of my holiday ! Mechanical problems with car. Returned it to Sanford but they had no replacements. They sent me to Orlando to change car. No problems with second car.

The car was super dirty but they cleaned it for me. Very happy and will do business again.