Too much delay

Car was not the one we booked--needed a small car for my partner to drive, and received a very large Jeep vehicle that was difficult to enter, exit, and to park.

When I was booking, I was not aware that they are not at the airport. After arriving the airport, I was confused on how to get to the pick-up location. I called their customer service and nobody answered. So I used Google map, and used the sky train and walked a bit to get there. Over all, the rental price is cheaper so it's still worthy to me, but I hope that the customer can be introduced about how to get to the pick-up location smoothly when they arrive at the airport.

We had to wait 30 minutes for the van to drive us to the airport. Because of this, we missed our 1 hour window to check our bags in. Because of this, I had to dispose of $50 worth of items I couldn't bring onto the plane. Also, when we received the car it was very dirty on the inside and outside. However, overall check-in/check-out service with somewhat quick.

Staff were helpful but process was incredibly slow for check-in. The place wasn't overly busy. Other then that the car was great. No complaints.

Great platform!

Like: I was upgraded to a much higher end vehicle and it was also brand new (less than 500 km)
Dislike: Check in took a little longer than typical