Staff were pretty friendly and easy to talk to

Agent was apologetic for no gas car available we reserved.

The service was attentive, warm, and helpful.

A pleasant surprise was that supercharging was included in price, and that I don’t have to return “full”

Like: I like the fact that you kept your promise and reduced my rental cost when prices dropped. I liked the car and customer advisors efficiency.
Dislike: I would have like to hand the car back to your representative instead of dropping the key in a box. This removes any doubt about condition of it in return. Sat nav should be given as standard.