Phone at the pick up location was broken and it took another rental agent at air port to get them to

Not bad, the process is simple.

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

Like: Good value, fast service
Dislike: Although it was a brand new car, I've been provided an Intermediate SUV vs the Standard SUV I've booked