Phone at the pick up location was broken and it took another rental agent at air port to get them to

The service was very clean and the atmosphere was humorous, which is quite remarkable in the US.

Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

Thank you very much

I was overcharged customer service was horrible with information about why was overcharged and I will never rent from this place again or refer any of my friends or family they are a company full of liars and scammers

We were charged for things we never asked for