The process was simple, with self-service for car inspection and return. The deposit was refunded quickly. I booked a RAV4, but I was given a Peugeot 5008 instead. It had a spacious interior, was easy to drive, and as a diesel car, it was very fuel-efficient!

The car they provided was very old, and the air conditioning didn't work. Fortunately, the weather was cool, so we didn't need the AC. The pickup and drop-off staff were straightforward and didn’t fuss over minor scratches.

The car (Skoda Octavia) twice signalled drop intyre pressure in left rear wheel. Both times a false alarm - but disconcerting.

Pick up of the car was fine but drop off was awful and got scolded because the attendant wanted to leave early and had to stay until we returned the car. We then found that he had charged us an extra day for this (we returned it before the drop off time we had chosen) so when we said that we will keep it until the next day as we are paying for it - he removed the charge because offices don’t open on Saturday! So obviously should have be impossible for us to pay until then right?! I had almost forgotten this until I got 4 incorrect credit card charges 6 weeks later which I noticed on my bank statement - I don’t have fines or tolls, and when I emailed the branch they fob me off and said they didn’t charge it. AVOID at all costs - terrible company.

Like: The car that we had was really comfortable and great to drive. James at the pickup office was very helpful and all about the customer!