Excellent experience - I would use Surprise retail again.

The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.

No issues only one things there was not English translation onto some car documents

Car was standard Fiat Panda, but was fine for me. The booking process was easy and I was met in arrivals Hall by agent. Car was waiting just outside terminal. Paperwork was completed and I was on the road in minutes. Check back in was also seamless. A real pleasure to use

Pleasure to book and will use again

The car was ok apart from the clutch, think it was near ready to be change, very high release. Did not like the pick up procedure. They would not take myself, my wife and luggage to the rental place. My wife had to wait on her own outside the airport terminal while I went to collect the car. It was not because of lack of space, I was the only one in the van. I then had to drive back to the airport to pick my wife and luggage up. This is not a very good method. The rental staff were very good, very efficient. I left my camera in the car and only realised after I had flow out. Upon contacting them the next day they informed me that they had found it and would post it on to me. Hopefully I will get it back soon.