Overall, it was pretty good. I'm just not sure if they'll find excuses to deduct money later. I didn't buy the collision damage waiver. When I arrived, an elderly lady told me that it's illegal not to buy it in Los Angeles. I directly replied, 'I just want to break the law, is that not allowed?' She was speechless afterward.

Proactively helped solve the credit card issue by accepting cash instead.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

The car was very dirty - not happy with its condition! We arrived at LAX late at night and the inside of the windscreen was filthy which made driving very dangerous. Reported it to the staff at pick up and drop off but no one seemed to care.