The staff quickly located the reservation using the name provided. They may try to upsell insurance and require proof of additional insurance coverage. You need to provide the rental agreement, specifically the section explaining the insurance coverage, before they accept it. Additionally, you'll need to sign a declaration stating you haven't opted for the company's extra insurance coverage. Once completed, you're ready to pick up the car!

The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly

Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!

Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.