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Thrifty made a mistake and then cheated me

Reviewed: Sat, Aug 31, 2024
About Thrifty: 6.0 /10
Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.
Small SUV | Chevrolet Bolt EUV or similar

Relevant Reviews on Thrifty LOS ANGELES INTL AIRPORT

Derrick Mond

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Reviewed: Mon, Jun 23, 2025
About Thrifty: 8.0 /10
Quite satisfied.
About QEEQ: 10.0 /10

Theresa Crane

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Reviewed: Thu, Dec 19, 2024
About Thrifty: 10.0 /10
Very user-friendly. Even as a foreigner visiting for the first time, I found it very easy.
About QEEQ: 10.0 /10

Isabel Jim

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Reviewed: Sat, Nov 30, 2024
About Thrifty: 6.0 /10

Sean Jonson

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Reviewed: Sat, Aug 17, 2024
About Thrifty: 10.0 /10
The paperwork process was quick, and the staff were nice. Note that the international credit card used for the vehicle deposit under the primary driver's name must match the billing address of the domestic credit card used for payment during the reservation. Even if the card has a UnionPay logo, it’s accepted. The $200 deposit was refunded to the card a month later. I wasn't satisfied with the car's condition.
About QEEQ: 8.0 /10

A.Nicholson

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Medium SUV | Jeep Cherokee or similar
Reviewed: Mon, Aug 12, 2019
“All in all great”
About Thrifty: 9.7 /10
Only moan is at the pick up all the guy did was try to upsell me, infact he added a bunch of stuff to the price without asking, I then spent 30 minutes persuading him to knock it all off item by item...
About QEEQ: 10.0 /10
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