Smooth

Fox ran out of cars so we were given what was left. Never told the counter closed at midnight- only had one girl there with over 10 people in line. Waited almost an HOUR to get our car at 12:30AM. She said it was lucky she stayed or we wouldnt have gotten our car. NOT GOOD!!

return at 4 am was very difficult, could not find a FOX return sign at the airport to return car, had to leave it at Thrifty after coming to an end of a one way street, turned into Thrifty left car there, could not back up due to the spike strips. they need visible signage. Pick up counter did not explain the return process, almost miss my flight. Tried to call the number on the key tag at 4 am, not during business hours could not reach a person.

The car that I reserved was not available at pick up. I had to settle for a smaller car. I had to wait in line in the summer heat in Texas. service person did not seem to be very knowledgeable of the area around the airport.

Everything was great up until pickup and the counter staff not being at all knowledgeable or helpful regarding tolls. They asked if I wanted the toll pass, I asked what it was and they explained. I asked if there were tolls to where I was going and the woman had no idea. She started looking it up on google and found 5 tolls I would be going on. The gentleman next to her was helping someone else, however she asked him if he knew and he muttered something about not needing any tolls and which freeway I could take. He obviously knew the area better, but was not willing to help me. I waited until he was done helping the people he was with, then he walked into the back as if he was not interested in answering my question on tolls. I told the woman that was helping me "I guess he is not interested in helping me" and she replied with "I am helping you" and I replied with "well you aren't being very helpful and are not knowledgeable about the tolls so I would like to speak with someone who knew more". She proceeded to look on google and tell me I had to go on these several tolls to get to where I was going. I was baffled that I could not even go any side streets to get out of the airport without paying a toll.... as if my only option was to get the toll pass. After all this back and forth, finally someone who was a customer in line came forward and helped me. I did not need to go on any tolls afterall and all this could have been avoided had the other customer service rep been willing to help.

Good

Being charged 3 times for tolls after I bought the toll package.