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Perfect but don’t know why I have to paid twice

Reviewed: Mon, Sep 30, 2024
About Felirent: 6.0 /10
Dear qeeq, I hope this message finds you well. I am writing to express my dissatisfaction with my recent car rental experience and to formally request a refund. I felt misled because the rental fee was automatically charged to my credit card (attachment TA_PdfFileTitle_20240929_124323) , yet upon arrival, the staff member insisted that I pay an additional fee of €211 (attachment Potwierdzenie transakcji 20240929_124357). While I appreciate the service and assistance provided during my rental, I cannot recommend your company due to this unexpected charge, which has left me feeling cheated. I kindly ask for a refund of the €211 charge and look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Adam Sajda
About QEEQ: 10.0 /10
Very nice
Mini | Fiat 500 or similar

Relevant Reviews on Felirent in Italy

Porter Lindberg(h)

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Reviewed: Wed, Jul 9, 2025
About Felirent: 8.0 /10
Young drivers are required to pay a young driver fee and are forced to buy insurance, and purchasing insurance at the store is much more expensive than buying it on the platform.
About QEEQ: 8.0 /10

Montague Clare

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Reviewed: Wed, Jun 18, 2025
About Felirent: 10.0 /10
The overall service was excellent and highly efficient. There was no forced promotion of insurance or hidden charges. The pickup and return process was very quick, and the car was great. I rented a Citroën C5, which was particularly enjoyable to drive. The vehicle was in excellent condition and had undergone thorough cleaning, making the ride comfortable and pleasant. Fantastic experience!
About QEEQ: 10.0 /10

Merry Lawson

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Reviewed: Sun, Nov 3, 2024
About Felirent: 2.0 /10

Hannah Laurie

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Reviewed: Sat, Jun 1, 2024
About Felirent: 8.0 /10
Overall service was okay. The only bad thing was that we were given a new car (0 kilometers driven), but it came with an empty tank (virtually no fuel). We had to fill it up right after picking it up and then again before returning it. QEEQ is currently negotiating with the rental company about this issue and we are still awaiting the outcome. Returning the car with the same fuel level is nearly impossible (who can drive until the tank is completely empty?).
About QEEQ: 8.0 /10

Lennon Lowell

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Reviewed: Sat, Jun 15, 2024
About Felirent: 8.0 /10
Overall good, the car models are new. Just a bit far from the airport.
About QEEQ: 8.0 /10

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