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Perfect but don’t know why I have to paid twice

Reviewed: Mon, Sep 30, 2024
About Felirent: 6.0 /10
Dear qeeq, I hope this message finds you well. I am writing to express my dissatisfaction with my recent car rental experience and to formally request a refund. I felt misled because the rental fee was automatically charged to my credit card (attachment TA_PdfFileTitle_20240929_124323) , yet upon arrival, the staff member insisted that I pay an additional fee of €211 (attachment Potwierdzenie transakcji 20240929_124357). While I appreciate the service and assistance provided during my rental, I cannot recommend your company due to this unexpected charge, which has left me feeling cheated. I kindly ask for a refund of the €211 charge and look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Adam Sajda
About QEEQ: 10.0 /10
Very nice
Mini | Fiat 500 or similar

Relevant Reviews on Felirent in Italy

Porter Lindberg(h)

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Reviewed: Wed, Jul 9, 2025
About Felirent: 8.0 /10
Young drivers are required to pay a young driver fee and are forced to buy insurance, and purchasing insurance at the store is much more expensive than buying it on the platform.
About QEEQ: 8.0 /10

Leonard Christy

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Reviewed: Sun, Apr 27, 2025
About Felirent: 8.0 /10
Pretty good. No attempts to upsell additional charges.
About QEEQ: 10.0 /10

Payne Camilla

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Reviewed: Wed, Aug 14, 2024
About Felirent: 10.0 /10
Very attentive and patient. They accepted that we already had insurance purchased back home and did not force us to buy additional coverage.
About QEEQ: 10.0 /10

Cornelia Palmer

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Reviewed: Fri, Aug 9, 2024
About Felirent: 10.0 /10
The newest model of the car, and since it was rented for just one day, it was very cost-effective.
About QEEQ: 10.0 /10

Emile K.

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Economy | Peugeot 208 or similar
Reviewed: Sun, Mar 10, 2024
“Excellent overall.”
About Felirent: 9.0 /10
Outstanding customer service at the Felirent counter near Malpensa's (MXP) Terminal 1. No hassle pick-up and drop-off from the airport. Very helpful, cheerful and competent staff.
About QEEQ: 8.0 /10
Very good way to find remarkably low prices using the user-friendly Web site. The price-drop watcher after making the reservation is terific!

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