Excellent service from Europcar

Pretty good, rented cars a few times, and Europcar was the best among them. AVIS/BUDGET had bad reviews. Europcar clearly and thoroughly explained the additional insurance options, and we could choose whether or not to include them. I made a mistake with BUDGET, not realizing they added insurance and services without my consent and signed the contract without noticing. BUDGET staff seemed intentionally misleading, but I won't go into details. If you're interested, you can message me privately. Even though this is a review for Europcar, I wanted to mention BUDGET. It made me resolve to always give BUDGET a bad review whenever possible. Honestly, I wouldn't be reviewing Europcar if it wasn't to criticize BUDGET.

I wanted to experience the European version of a car. I initially booked a Toyota Yaris (completely different from the one in China), but ended up with a Peugeot 208. Since this car isn't available in China, I gladly accepted it. The staff was friendly and efficient. It was my first time renting a car in a developed country. The paperwork was completed quickly, and they handed me the keys and pointed out the parking spot. No one helped me find, inspect, or check the car. Although the car was supposed to have a full tank, it was actually half a gauge short. I'm not sure if this is normal. It was quite challenging to drive out of Charles de Gaulle Airport's rental area (mainly because I don't understand French), as the signs were unclear. It took me two loops around the terminal ramps to finally get out. Overall, I still highly recommend EUROPCAR's service.

I got a very clean and nice car, but: Tires were very used at the front and I got a fine from police. One of the tire was punctured coarsely repaired. I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them. Very disappointing.

Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!