Very Negative Experience with MAS - significant and aggressive upselling

Mexico

Reviewed: Mon, Nov 4, 2024

About MEX: 4.0 /10

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

About QEEQ: 8.0 /10

Tries to help resolve the issue, and followed up regularly. They were really good.

Reply by Qeeq:
Thank you for providing your review of QEEQ. We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic/full protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. You have the option to choose these extras based on your specific requirements and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we

Compact | Hyundai Elantra or similar

A 12-day rental of 4 people

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Mexico

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Reviewed: Fri, Aug 1, 2025

About MEX: 8.0 /10

It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.

About QEEQ: 10.0 /10

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Name

Mexico

1 days rental

Luxury SUV | Hyundai Creta or similar

Reviewed: Thu, Feb 7, 2019

“MEX will try to force you into upselling additional car insurance even if you have already purchased”

About MEX: 8.7 /10

They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.

Very Negative Experience with MAS - significant and aggressive upselling

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