Not so hot!

We waited well over an hour to see an agent. Then we waited to get our car about 20 minutes

Everything went smoothly

We had to go to Dollar location for pickup as no one was working the counter at thrifty so there was a wait. Also we didn’t get a rogue or medium size SUV. They said they didn’t have any and we got a smaller Buick Encore which only held one suitcase. Had to use the back seat for the other which I didn’t like for anyone to see luggage in the car for break in. the staff was friendly an apologetic. No refund for a smaller car.

The app was always sending me notifications and when I looked it was just to book another trip. Never got a price drop.

Excellent customer service, prompt. Clean almost new vehicle. They are now combined with Dollar Rent a car. One office for pick up for both agencies, although physical locations are different. it could be a little confusing.

Easy to use booking process. Price protector only gives Easy Car Rental a leg up on all competitors. One can book with confidence not only because the price is protected but also because free cancellation.

We got a car that was better than expected.

Super easy to book cars, excellent value, great experience.

Everything went smoothly