Average.

Great

Very good, the staff were friendly.

The service was good and the procedures were simple. But at the counter, the staff added an extra $15 per day for insurance. The car was new and had only 1200 miles on it.

Alamo counter Agent Antonio was difficult to deal with and insisted that I had to show him a "British Drivers Licence" for the contract to be valid. Even after I showed him a printed version of the contract specifying that a valid USA or Canadian Driver's Licence was acceptable, he was still difficult, combative and argumentative. informing me, that since I used a British Car Rental Agency, I had to present a British Drivers Licence. How sad !!! Antonio attempted to tell me that my Contract with Easy Car rentals for Alamo was not valid !!!. Finally, I was able to convince Antonio, that my Contract was valid and that his interpretation was in-correct. This was a frustrating experience for me, which was uncalled for. There were other issues with Antonio as well because of his rude attitude.

Like: the first vehicle was horrible but when I finally called they took care of it immediately, with a much nicer and unexpected upgrade
Dislike: the first vehicle. bad Mitsubishi 35k mile plus and it ran bad and stinky