The vehicle was very new, with less than 10,000 kilometers, and the service was consistently attentive and efficient.

Overall experience was good. Pickup and drop-off were quick, and the deposit was returned within two days.

Not bad, they provided a new car and the service was OK since there were no issues.

The car we booked (audi A5 convertable) was not available so after some discussions and a bit of argument and escalations, they provided us with a much better car (audi A8) and in excellent condition in addition to compensation as well. Even if we did not get the car that we booked we were happy with the replacement car provided to us and made out trip memorable.

I specifically asked for skoda octavia because of trunk space. When i got to the lot they gave me volvo v60 which didnt have enough trunk space. They insisted it has more than the octavia. It took a back and forth until i spotted an octavia available 1 HOUR later. They didn’t want to let me see the trunk space even just to compare. In the end they told me if i want to change cars, i can only take a bet on the octavia and change once, which i did and didnt regret. The counter and lot staffs at the geneva airport were completely unhelpful and useless. They chat and smoked all day. We spent 2 hours trying to get the skoda and trying to fit our luggages in the volvo that they originally gave us! These crazy people didnt adjust the return time so we basically lost 2 hrs of rental time. The baby seat is so bulky and was uncomfortable! They dont have good selections. The return location in Lugano airport was so hard to find. The counter staff was very half hearted helping us find the lot location. Europcar has very poor service.