exceed my expectation

Pick-up and drop-off were quick, within ten minutes. You can use a French driver's license. The price is much cheaper than the official website. We were lucky to get a free upgrade to an automatic car.

The rental and return processes were quite smooth. The car provided was okay. However, when I arrived, I found out that the car I booked (BMW) was not available and I was given a cheaper one instead.

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.