Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

United States

7-day rental

Compact | Nissan Versa or similar

Reviewed: Fri, Aug 23, 2019

“The whole car rental experience was smooth, easy and a great value--I would recommend Easyrent!”

About FOX RENT A CAR: 9.3 /10

I was very pleased with the entire experience.

About QEEQ: 10.0 /10

This was my first time to use Easyrentcars.com and I was pleasantly surprised with the whole process.

J.Hammond

United States

15-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Jun 28, 2019

About FOX RENT A CAR: 8.3 /10

The staff waiting on us was great - no high pressure to upgrade or add on additional insurance. The vehicle itself was not the best - a Kia Sportage - with 60,000. The outside was pretty banged up. I’m not sure how many miles they’re kept in service - but I’m pretty sure the resale value on that one was not good.

About QEEQ: 10.0 /10

B.Kozlowski Jr

United States

7-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Sun, May 19, 2019

“Fox rental was terrible waited in line for over 2 hours & there were only 7 people in front of us.”

About FOX RENT A CAR: 4.0 /10

Like I said the service was TERRIBLE we waited in line for over 2 hours and the employee we had was nasty

J.Wrobel

United States

8-day rental

Compact | Nissan Versa or similar

Reviewed: Mon, May 6, 2019

“Horrible”

About FOX RENT A CAR: 5.0 /10

Waited in line for a car I reserved on line for over 2 hours and when I got up there was told fox does not have the car I ordered. Was given a van that I could not fit in because I an short. The man who helped get the keys was good and helped me get a small car which is what I ordered. I will not rent from fox again. Long time wait for a reserved car on line. Thanks.

M.Farrell

United States

7-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Wed, Apr 24, 2019

“Best price, nice car.”

About FOX RENT A CAR: 9.7 /10

We waited in line over an hour but we got a great Jeep for the money. I’m glad we bought unlimited tolls in Florida. It saved us time and probably a lot of money too.

About QEEQ: 10.0 /10

Easy to book. I like the compare tool.

Very disappointed if Fox customer service

Relevant Reviews on FOX RENT A CAR Tampa Airport

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