Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

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J.Hill

United States

7-day rental

Intermediate | Chevrolet Impala or similar

Reviewed: Tue, Nov 19, 2019

About FOX RENT A CAR: 6.7 /10

The car that I reserved was not available and was only presented with small cars to rent.

E.Charles

United States

3-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 8.3 /10

Very accommodating. Exterior of car had major paint chips. And had 43,000 miles.

About QEEQ: 8.0 /10

Good value

J.Hammond

United States

15-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Jun 28, 2019

About FOX RENT A CAR: 8.3 /10

The staff waiting on us was great - no high pressure to upgrade or add on additional insurance. The vehicle itself was not the best - a Kia Sportage - with 60,000. The outside was pretty banged up. I’m not sure how many miles they’re kept in service - but I’m pretty sure the resale value on that one was not good.

About QEEQ: 10.0 /10

R.Snyder

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Mon, May 27, 2019

“Best price I found”

About FOX RENT A CAR: 9.0 /10

It took almost an hour once we arrived at the airport to pick up the car. There were initially only two people working and a line out the door. I was offered a million different things I had already declined online when I booked all costing more. Even a discount on tolls which there were none of. I knew that since I had already been to the same area before but the agent didn’t tell me that. Anything for more money. However the vehicle was great as well as the return process.

About QEEQ: 7.0 /10

Chris

United States

14-day rental

Compact | Nissan Versa or similar

Reviewed: Thu, Mar 28, 2019

“Tried to change to earlier pickup time online. Was impossible to do so I had to wait 3 hours at airp”

About FOX RENT A CAR: 6.7 /10

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours

Very disappointed if Fox customer service

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