Pretty good overall.

Easy and quick to pick up the car.

Pretty smooth experience.

Very satisfied, highly recommend. Used translated Chinese driver's license to collect the car, the process was smooth, and the deposit was 500 euros. Note 1: The rental store is not at the airport rental car counters area; it is at the same place as the parking, in building C on the 4th floor, directly accessible from within the airport. Note 2: During the New Year, the ZTL restrictions in Rome change. If you're not familiar with ZTL rules, pay attention to road signs. In most cases, Google Maps will navigate around these zones, but if the destination is in the city center, it can be tricky. Most satisfied 1: Confirmed via email that I could return the car by myself early in the morning, just put the keys in the iron box next to the counter and don’t forget to take a picture. This solved my problem of having an early flight the next day. Most satisfied 2: Possibly got an upgraded model, the car was new and clean, although the screen was small, it was still smart. The steering wheel vibrates to return if you cross lanes. Most satisfied 3: The staff was very efficient and to the point.