Excellent

Highly satisfied. The process was simple, the staff's explanation was easy to understand, and there were no hidden charges or unauthorized deductions. Overall, the service was excellent.

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

Pick-up and drop-off were quick and smooth with helpful staff. The condition of the car was not top notch, but good enough for our purpose.

The drop off point very hard to find it, we spend almost 20mins to get to the location. Staff told us will waiting for us but we still have to wait them and we very rush to check in flight, feel very tension.