Good customer service attitude

It's okay.

I still haven’t received the THB 5000 deposit refund. I expect The refund should be immediately after the car return instead of waiting 2 weeks as the staff mentioned to me. That’s not so beneficial to customers. Also, the car should be ready 1 hour before the car pick up time, instead of black facing customers asking customers waiting.

EasyRentCars did a good job confirming the car reservation for me. However, I would expect faster turnover instead of chasing a few times by me.

English communication was a challenge but manageable. My pick up location was changed at last minute although an hour before I called and they confirmed to pick from domestic counter when I reached it was closed andnthey asked me to reach international counter for paper work and finally my car was at domestic airport. I had to move twice with my luggage and family in night

No reverse sensor for the vehicle provided. It will be excellent if the vehicle has reverse sensor.