Very satisfied.

Everything went smoothly. Adding an extra driver costs 15 AUD. They usually recommend insurance and toll road tokens. If you use navigation to avoid toll roads, you won't need to spend extra on that. My biggest tip is to book the standard order on QEEQ without customization to save money.

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

Super easy to use and a far superior price to anything else.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.

Great, thank you Easyrent cars. Please remove ACE from your list.