The staff had a somewhat indifferent attitude, but it wasn't necessarily bad—very much like a civil servant's demeanor. However, the staff handling the car pickup and return were very friendly and helpful.

Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.

The location is right on the first floor of the Toronto airport terminal, very convenient. No extra sales push, just asked if I needed the super cover. Returning the car was a bit of a hassle due to the navigation issue. When we arrived, there were a few returns happening. They briefly checked the car and issued a receipt from a handheld device in no time.

The car pickup process was simple and fast. The car was in good condition, making our road trip very enjoyable.

The company is located in a corner. They will try to sell insurance and other products. When picking up the car, they will offer the less desirable cars first.