The perfect experience of renting a car!

The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while

Very User friendly

I was told a drop off time that was incorrect by a phone agent and it cost me another day of rental cost.

There were at least 10 people waiting for a car at the counter and only one rep to process car rental Had to frive to the car pick up where there was only one person to process car rental.

Drop off at Orlando Sanford airport was awful. Pouring down rain pulled up car no one from Thirfty rent a car in sight. Sign said to leave keys in the car so I did. I was so worried that this is all I needed to do. Got on my plane and tried to call thrifty could not get through to the location. Finally called the roadside service just to get a person. They went into the computer and told me it was OK to leave the car there with the keys. Terrible terrible customer service at pick up I was completely wet from running back-and-forth to the car. No help from thrifty

Was not so keen at being told our luggage would not fit and that we should upgrade to a bigger car When actually there was plenty of room!