Good website bad service at rental car counter

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Booking platform was fine

Didn’t have the car I rented but they did find another vehicle for me to use.

Easy

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.