This is the third time I've used Aucar and each them has been excellent. Friendly, efficient and willing to assist

Good

We booked Ford Focus, but got a better car (Toyota Camry), were quite happy about it. Pickup and return was very smooth.

I had booked a Nissan Qashdai prior to my trip, for sure i noted that i may not get Nissan Qashdai as the rental car platform already stated the car may differ due to the demand. Nonetheless, i get a Holden Captiva Old Car without any reverse camera or USB port. After lodged complaint, they change Suzuki Vitara to me with the more than 110K km mileage. I did not see any Nissan Qashdai or better car at their shop. Probably they are using Nissan Qashdai photos with cheapest price to misleading customer. Not recommended.

The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.

Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.