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Didn't seem like Herz locations are getting information from Easyrentcars for the pick-up.

Reviewed: Wed, Jul 10, 2019
About Hertz: 7.3 /10
Despite the fact that I had a scheduled pick up at the Herz location in Walnut Creek, no one at this location was expecting me and they didn't have the car type I requested in my booking. They had to call another shop and their driver got me there. The whole process took 40mins!
About QEEQ: 8.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Hertz in United States

Antony Rossetti

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Reviewed: Mon, Feb 10, 2025
About Hertz: 6.0 /10

Steven Bush

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Reviewed: Thu, Jan 4, 2024
About Hertz: 10.0 /10
The car pickup process was quick. They asked about insurance, and when I declined, there was no further upselling. No extra charges for drivers under 25.
About QEEQ: 10.0 /10

Pag Christiana

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Reviewed: Mon, Feb 5, 2018
About Hertz: 8.0 /10
The attitude was okay. It's a large rental company with locations everywhere.

Jan Walravens

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Economy | Mystery car or similar
Reviewed: Wed, Aug 23, 2023
“Nice car but in a poor condition with terrible customer service.”
About Hertz: 7.0 /10
The car was very dirty. After a few days, the remote didn't work anymore and throughout the rental I had warning messages on the dashboard (the car was long due for maintenance before the rental started). The customer service was terrible.
About QEEQ: 10.0 /10
Booking was with QEEQ was perfect, as in the past (this was not my first rental with QEEQ)

B.Parr

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Compact | Ford Focus Cabrio or similar
Reviewed: Mon, Jun 3, 2019
“Great. Just one thing. Don’t show me a picture of a convertible and get my hopes up. Didn’t happen.”
About Hertz: 9.7 /10
We had an initial problem in convincing them that we should be reimbursed for having to buy a new tire when we had a flat the first day, but they came through in the end and reimbursed us a month later.
About QEEQ: 10.0 /10
Easy rental experience. Really liked being able to book car insurances in advance when renting.

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