Overall satisfied, but two points could be improved: 1. The car is quite old, with 270,000 kilometers driven, and it has many visible damages, including a broken reverse radar. 2. The waiting time for the rental company's shuttle bus was too long, exceeding 35 minutes.

Very satisfied. The car rental staff were quite patient, and we communicated using translation software without them showing any impatience. When returning the car, there was a small stone chip on the windshield, but we couldn’t confirm if it was caused by us. After discussing with the rental company, no charges were applied. The whole communication process was pleasant. Kudos to the car rental company!

The car was clean but smelt bad inside

Good price, good service, good car, no hidden costs.

Enjoyed free diamond reservation as a Christmas gift. Totally worthed

Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.

Great, used the rebook reduced price facility.