The service was warm and attentive. When the car window got smashed during nighttime parking in Los Angeles, the vehicle replacement was very efficient.

Quite good, the car I got was better than the one I booked. The only downside was that it didn't have windshield washer fluid, but luckily it rained and cleaned the glass.

The follow-up service is satisfactory.

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.