Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

Following QEEQ's guidance made it easy to find the rental company's shuttle station. The rental process was simple, and the staff were very courteous.

Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.

Like: pick up/drop off instructions were easy to understand. Booking process was smooth and efficient. Excellent value for money.
Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.