Car was a serious disappointment, old and very scratched up, smelled really bad of urine

Smooth communication

Returning the car was very convenient, and all the processes were streamlined.

1. From the easyrentcars my request about 2 child seat was confirmed, but in the place no. It's good because we saved money for it, but it's not normal. 2. The deposit was taken doesn't matter that we paid full insurance

The same cost for full insurance as in rental? Why not cheaper?

Car was as described in clean and serviceable condition, however there was tissue paper wedged between the windscreen and dashboard in three locations and a further tissue wedged into the front passenger side window. Perhaps to soak up leaks? However we never experienced any rain during the period of hire. Rather odd.