Nearly missed pickup because the shop had closed. Thanks to staff waiting back we got it.

Counter staff were fast and courteous. The car was parked on the street and ready for us to drive away, although it was a different make and model than the one shown on the booking - same vehicle class though.

Easy to search and the best prices that I could find on the internet.

easy and quick experience

easy and quick to book with lots of options

It was hard to find the pick up point, and it took quite a while to be picked up. The staff were good and helpful. However, we were given a much smaller car than booked. I didn't notice until it was too late because we were in a hurry and then we couldn't access areas we were supposed to be able to. We consequently got a $300 flat tyre which I had to pay for. There was not offer to refund us. I tried to call ACE during the rental period and could not call them direct. I left a message on the national number with no response.

Car was great, price was great. The only issue was the airport pick-up where the driver told me he didn't know about Easyrent and that I was asking the wrong person. When I mentioned ACE rentals he then checked and found I was on his pick-up list. The journey to the car pick-up was longer than expected, but I think this was due to roadworks. Apart form that, everything was great.

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