The waiting time in line was very long, but the service was quite good. You need to allocate plenty of time for waiting. The car was upgraded to a GMC SUV, which was great. It was my first time in the U.S. and I couldn't speak English at all, but it was okay. QEEQ provided some customer service throughout the process, which was helpful. Not bad overall, I'll rent from here again next time.

Requires attentive hearing.

Quick service with some upselling.

There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.

Excellent service. Since it was my first time driving on a toll highway and I didn't know how to pay, a Hertz employee was very helpful and called to pay the toll for me when I returned the car. I'm truly grateful; they saved me a lot of money. For future visitors driving in the U.S., if you don't want to take the highway, set the GPS to avoid highways. If you're okay with highways, remember that at toll booths, you have to exit the main line to pay and then merge back in.