Excellent

Highly satisfied.

The originally booked car model in the same group did not meet my requirements, and there were no alternative options. They suggested adding some extra fees but eventually provided a Volvo XC 40 with navigation, which was very useful in the signal-less national park. Overall, I am quite satisfied.

Quick deposit refund, excellent service

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop