Very satisfied.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

The car had been upgraded for our arrival. The check in was very good by Doreen in Melbourne Fl. who explained everything fully and emailed photos of the car bodywork. She commented on our level of insurance cover so NO pressure sales. Would definitely use again.

Qeeq was easy to booking with. We booked the extra insurance cover and joinedt the Diamond Club. Maybe the reason we got an upgraded car.

Good experience small wait to book in staff friendly and very quick handover when returning vehicle

No problems will definitely use company on my next visit to USA

Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.