It's okay.

Excellent

Overall service was good, but I didn't understand why my global card didn't work there. It took more than an hour to sort it out before finally being able to take the car using another method. The car's condition was quite good.

Your agent Phillipe was extremely helpful and assisted us very well. Suggest you automatically enter the hiring base as Home Address in the sat nav to assist ease of return. Unsure why we paid a premium for a sat nav which was integrated in the car.

In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.