It was very crowded that day, and the pick-up process was extremely slow. Initially, they gave me a K4, but I mentioned that this felt like a downgrade and I was worried it wouldn't fit all my luggage. The staff member, a friendly guy, immediately offered to check if there was an SUV available and upgraded me to a Nissan Rogue for free.

Satisfied

They provided a box similar to an ETC device when renting the car, but it wasn't clear how to use it or how the charges worked. It is recommended that QEEQ offer an introduction or guide for renting cars in the Boston area. Also, they seemed to promote an insurance plan that costs around ten dollars a day, which should be explained as well.

Perfect score.

There was a bit of a queue at the counter, but they had four counters open. The guy who helped me was very nice, didn't try to upsell, and explained everything clearly. Just had to wait a bit long for the vehicle, about 20 minutes.