The staff had great attitudes, and the car pickup was convenient. The only downside was the forced insurance purchase. When picking up the car, I specifically went back to ask two staff members about it, and they assured me it was fine. So, I decided to proceed with the car rental. However, after returning home, I discovered I was still charged (even though I had purchased QEEQ’s full coverage insurance, which made it unnecessary). After communicating with QEEQ, the store was very cooperative and refunded the charge. Overall, it was a satisfying experience.