Good experience

Car was brand new and excellent. Counter staff were super nice and it was an easy check in.

Very easy to use and especially liked the confirmation emails close to our rental date.

We had a couple of hassles finding the office, but once there, everything was great.

After having already paid for the excess reduction online they tried to also sell their service for this. They also tried the hard sell on their own petrol with scare tactics on how much I would use and how expensive it was out of the airport. Just really annoying.

Car broke down vehicle assistance didn’t respond rang Alamo counter staff who helped get NRMA to call me directly Once connected RACV arrived in timely manner and replace battery

No issue Advised at counter by Alamo to not take insurance deal offered by Easy rental

The baby seat was not installed when picked up. Baby seat was old and was not installed correctly. It was practically upright for a rear facing seat. Even after I had to reinstall, it was still quite upright. My baby(4mths) head kept tilting fwd in the seat. This soured the whole experience.